Unfortunately, I have a number of prior professional commitments that prevent me from taking on any new roles at this time. Conclude your letter with an expression of gratitude for the existing relationship followed by an invitation to further discuss the matter if necessary. If you have questions or wish to discuss this matter further, please feel free to contact me directly. Lisa McQuerrey has been a business writer since In , she launched a full-service marketing and communications firm.
McQuerrey's work has garnered awards from the U. She is also the author of several nonfiction trade publications, and, in , had her first young-adult novel published by Glass Page Books. Video of the Day. Brought to you by Techwalla. Write a Refusal Write Express: About the Author Lisa McQuerrey has been a business writer since Before saying no, remember your reputation. The way you say it and send the customer on their way is critical, so suggest a better solution and thank them for their business.
They'll usually appreciate rather than flame you. You never want to burn a bridge--nor do you want to compromise yourself to satisfy a customer. Say no with kindness and gratitude and you'll do so while maintaining your own values. As a business owner, it may be hard to reject a customer. But it is critical that you selectively say no to avoid spending more than you'll get in return.
A diplomatic way to turn away a customer is by suggesting alternative providers who may offer the exact product or service they are looking for. This approach is generally well received because you are still going out of your way to help them.
I often have to respectfully remind my clients that I'm the expert in marketing, and they are the expert in their field. I know what I'm doing, and that's why they hired me.
If something isn't best for their marketing efforts i. So, "No, I don't think that's best for you" usually works pretty well. The best way to say no to a customer is not to say no. Provide them with not only alternative solutions to their problem, but solutions that go above and beyond to demonstrate the value you place on the relationship.
If you have to say no, be clear, transparent and upfront about it so you don't miscalibrate expectations.
Compose your letter on company letterhead or stationary and send the letter from the most appropriate person in your organization. If there’s a customer complaint number, purchase order number or account to reference, include that in your correspondence.
Sample refusal letters with must-know tips, easy steps, sample phrases and sentences. Write your refusal letter today.
Refusal is an act of rejection, though it is a bad news for the one who receives it. So, it is not as easy to write it as it is assumed. It is not ethical to reject or refuse someone at once. This letter responds to an attempt by a client to obtain sensitive information. It states the company policy clearly, but softens the refusal by mentioning that the company is no different from other companies in .
Dear Customer, This letter is to inform you that the percentage which is given on the Scotsman shipment's Invoice has been rejected by Customs. The reason for the refusal stated that under their rules and regulations and under WTO (World Trade Organization) rules and regulations they could not accept that huge discount unless the Supplier proved to Customs that the percentage is being given to all . Writing a Basic Rejection Letter Writing good rejections does take a bit of time — especially at first. But one of the benefits of learning to write a good, clear rejection letter is that it forces you to think clearly about what it is that you want from other people, and what it is that your organization really needs.